We want you to love your purchase from [Your Store Name]. If for any reason you’re not satisfied, we offer a 30-day money-back guarantee on eligible items. Please review the details below.
1. Eligibility for Returns
- You may request a return within 30 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase (order number, receipt, or confirmation email) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Final sale or clearance items
- Perishable or personal care items (if applicable to your store)
3. How to Start a Return
To request a return, please contact us at our contact us page form,
Once approved, we’ll provide you with return instructions. Customers are responsible for return shipping costs unless the item was defective or incorrect upon delivery.
4. Refunds
- After we receive and inspect your returned item, we’ll notify you of the refund status.
- If approved, your refund will be issued to your original payment method within 5–10 business days.
- Shipping costs are non-refundable, unless the return is due to our error.
5. Exchanges
We only replace items if they are defective, damaged, or the wrong item was sent. If you need an exchange, contact us at our contact us page.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company or bank (processing times may vary).
- If you’ve done all of this and still haven’t received your refund, please contact us.
